Contact Us

Contacting us is easy

CONTACT METHOD DETAILS
Visit us Quad 2, Level 2, 8 Parkview Drive, Sydney Olympic Park, NSW 2127 (or one of our branches listed below)
Mail us PO Box 313, Concord West, NSW 2138
Contact us Use our online enquiry form
Email us This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Phone us

1300 13 14 20

+61 2 8754 8406 (International Call)
Fax us 02 8362 9186
Phonelink (24 hour automated service) 1300 13 14 20 (then press 1)
Report lost or stolen cards hotline 1800 648 027 (Toll free National)
+ 61 2 8299 9101 (International) or call the VISA International Hotline specific to the country you are in.
Fraud Bureau Hotline - 24 hours

02 8299 9564

+61 2 8299 9564 (International)

 

Business Numbers

DETAILS  
BSB 802 103
ABN 20 058 538 140
AFS Licence 238 257

Mobile Business Manager

DETAILS  
Michael Nakone 0408 419 083

Our Branches

To find one of our branches simply

  • use our interactive Google Map
  • look through our branch listing beneath

Interactive Google Map

Head Office

Branch Sydney Olympic Park
Address Quad 2, Level 2, 8 Parkview Drive
Sydney Olympic Park NSW 2127
Hours Monday to Friday, 9.00am to 5.00pm
Telephone 1300 13 14 20
Fax 02 8362 9186

Service Centre Locations

Branch Gosford
Address Shop 240/241 Imperial Arcade, 171 Mann Street
Gosford NSW 2250
Branch Manager Patricia Smith
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Hours Monday to Friday, 9.00am to 4.30pm
Telephone (02) 4343 8300
Fax
(02) 8362 9182
Parking Validated 3 hour free parking available in shopping centre. Ask in branch.

Branch Gymea
Address 95 Gymea Bay Road
Gymea NSW 2227
Branch Manager Lee Quailey
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Hours Monday to Friday, 9.00am to 4.30pm
Telephone (02) 9535 9700
Fax
(02) 8362 9184
Parking On street parking available

Branch Homebush
Address Ausgrid Building 1 25-27 Pomeroy Street
Homebush, NSW, 2140
Branch Manager Janet Jones
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Hours Monday to Friday, 9.00am to 11.30am, 12.30pm to 4.00pm
Telephone (02) 8754 8200
Fax
(02) 8362 9185

Parking

 On street parking available

Branch North Ryde
Address

Level 1, Triniti 3, 39 Delhi Road
North Ryde, NSW, 2113
Member Service Officer

Julie Fletcher

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Hours Monday to Friday, 9.00am to 4.30pm
Telephone (02) 9814 4200
Fax
(02) 8362 9183
Parking Limited street parking available

Branch Merrylands
Address

220 Merrylands Road
Member Service Officer

Linda Kavanagh

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Hours Monday to Friday, 9:30 am to 5:00 pm, Saturday 9:00 am to 12:00 pm
Telephone (02) 9897 1622
Fax
(02) 9897 1432
Parking On street parking available

Branch Sydney City
Address Level 4, 570 George Street
Sydney NSW 2000
Member Service Officer Val Harrison
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Hours Thursday 9.30 - 1.00pm
Telephone (02) 9269 2946
Fax
(02) 8362 9186
Parking Limited Street Parking Available

Branch Revesby
Address 26 Marco Avenue
Revesby, NSW, 2212
Branch Manager

Linda Luke

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Hours Monday to Friday, 9.00am to 4.30pm
Telephone (02) 8708 4300
Fax
(02) 8362 9188
Parking On street parking available

Branch Wallsend
Address 145 Newcastle Road
Wallsend, NSW, 2287
Branch Manager Greg Bell
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Hours Monday to Friday, 9.00am to 1.30pm, 2.30pm to 4.30pm
Telephone (02) 4028 4500
Fax
(02) 8362 9189
Parking On street parking available  

 

 

 

 

 

 

Send us a Compliment

Happy with the service? Please give us your feedback - as we like to pass on Member Compliments to our staff.

Please contact using one of the other options listed at the top of this page. We welcome your comments.

Suggestions for Improvement

We want to get it right... you can help us with your feedback. The ability to have 'your say' is an important part of the Credit Union difference. We welcome your comments and suggestions.

Please contact using one of the other options listed at the top of this page. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service

Making a Complaint

Select Mutual Banking aims to provide quality service and to meet our members' needs. Where you feel there is room for improvement or you have a concern or an issue that needs to be addressed, please let us know. We welcome the opportunity to resolve your concerns.

In most instances, complaints can be settled immediately to your satisfaction if you simply make us aware of your concerns. Our Dispute Resolution Guide sets out our internal processes to deal with your concerns promptly.

If, in spite of our best efforts, the matter has not been resolved to your satisfaction, you have access to the Financial Ombudsman Service (FOS) which is a free and independent dispute resolution service. Details of how to contact FOS are also contained in our Dispute Resolution Guide

Please use our online general enquiry form to provide us with details of your complaint. Alternatively, contact us by using one of the other options listed at the top of this page.

We welcome the opportunity to discuss your concerns with you.

Mistaken Internet Payments

If you have processed an internet banking transaction using the wrong BSB and/or identifier which has resulted in the funds being received by an unintended recipient, you may report it to us by phoning 1300 131 420 or any other contact method detailed at the top of this page. The matter will be dealt with in accordance with the ePayments Code to which Select is a subscriber.

Financial Hardship

At Select Mutual Banking we focus on making sure we lend responsibly, but we understand that your circumstances can change which could have an effect on your capacity to repay your loan. In these circumstances we may be able to offer financial hardship assistance.

 

If you are facing facing financial difficulty please click here for further information.