Contact Us Contacting us is easy
| CONTACT METHOD | DETAILS |
| Visit us | Quad 2, Level 2, 8 Parkview Drive, Sydney Olympic Park, NSW 2127 |
| Mail us | PO Box 313, Concord West, NSW 2138 |
| Contact us | Use our online enquiry form |
| Email us | This e-mail address is being protected from spam bots, you need JavaScript enabled to view it |
| Phone us | 1300 13 14 20 |
| Fax us | 02 8736 2200 |
| Phonelink (24 hour automated service) | 1300 13 14 20 (then press 1) |
| Report lost or stolen cards hotline | 1800 224 004 (Toll free National) + 61 2 9959 7686 (International) or call the VISA International Hotline specific to the country you are in. |
Business Numbers
| DETAILS | |
| BSB | 802 103 |
| ABN | 20 058 538 140 |
| AFS Licence | 238 257 |
Mobile Business Manager
| DETAILS | |
| Telephone | 0408 419 083 |
Our Branches
To find one of our branches simply
- use our interactive Google Map
- look through our branch listing beneath
Interactive Google Map
Head Office
| Branch | Sydney Olympic Park |
| Address | Quad 2, Level 2, 8 Parkview Drive Sydney Olympic Park NSW 2127 |
| Hours | Monday to Friday, 9.00am to 5.00pm |
| Telephone | 1300 13 14 20 |
| Fax | 02 8736 2211 |
Service Centre Locations
| Branch | Gosford |
| Address | Shop 1, 153-155 Mann Street Gosford NSW 2250 |
| Branch Manager | Patricia Smith This e-mail address is being protected from spam bots, you need JavaScript enabled to view it |
| Hours | Monday to Friday, 9.00am to 4.30pm |
| Telephone | (02) 4324 7866 |
| Fax | (02) 4324 7877 |
| Parking | On street parking available |
| Branch | Gymea |
| Address | 95 Gymea Bay Road Gymea NSW 2227 |
| Branch Manager | Lee Quailey This e-mail address is being protected from spam bots, you need JavaScript enabled to view it |
| Hours | Monday to Friday, 9.00am to 4.30pm |
| Telephone | (02) 9526 6029 |
| Fax | (02) 9526 6034 |
| Parking | On street parking available |
| Branch | Homebush |
| Address | Cnr Pomeroy & Underwood Streets Homebush, NSW, 2140 |
| Branch Manager | Janet Jones This e-mail address is being protected from spam bots, you need JavaScript enabled to view it |
| Hours | Monday to Friday, 9.00am to 11.30am, 12.30pm to 4.30pm |
| Telephone | (02) 9394 6802 |
| Fax | (02) 9746 1415 |
|
Parking |
On street parking available |
| Branch | North Ryde |
| Address |
Level 1, Triniti 3, 39 Delhi Road |
| Member Service Officer |
Julie Fletcher This e-mail address is being protected from spam bots, you need JavaScript enabled to view it |
| Hours | Monday to Friday, 9.00am to 4.30pm |
| Telephone | (02) 9870 7500 |
| Fax | (02) 9870 7550 |
| Parking | Limited street parking available |
| Branch | Revesby |
| Address | 26 Marco Avenue Revesby, NSW, 2212 |
| Branch Manager | Linda Gavin This e-mail address is being protected from spam bots, you need JavaScript enabled to view it |
| Hours | Monday to Friday, 9.00am to 4.30pm |
| Telephone | (02) 9792 7685 |
| Fax | (02) 9792 7689 |
| Parking | On street parking available |
| Branch | Wallsend |
| Address | 145 Newcastle Road Wallsend, NSW, 2287 |
| Branch Manager | Greg Bell This e-mail address is being protected from spam bots, you need JavaScript enabled to view it |
| Hours | Monday to Friday, 9.00am to 1.30pm, 2.30pm to 4.30pm |
| Telephone | (02) 4955 8220 |
| Fax | (02) 4950 1920 |
| Parking | On street parking available |
Send us a Compliment
Happy with the service? Please give us your feedback - as we like to pass on Member Compliments to our staff.
Please contact using one of the other options listed at the top of this page. We welcome your comments.
Suggestions for Improvement
We want to get it right... you can help us with your feedback. The ability to have 'your say' is an important part of the Credit Union difference. We welcome your comments and suggestions.
Please contact using one of the other options listed at the top of this page. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service
Make a Complaint
Our aim is to provide a quality service and to meet your needs. Where you feel there is room for improvement or you have a concern or an issue that needs to be addressed - please let us know. We welcome the opportunity to resolve your concerns.
1. Making a Complaint
Select Credit Union has developed an internal process so that any concerns you may have are addressed promptly and also come to the attention of management.
In most instances, complaints can be settled to your satisfaction if you simply make us aware of your concerns. Details of how to contact us are above. If the staff member is unable to handle the matter they will refer your problem to the appropriate person. The majority of cases are resolved to member's satisfaction at this stage.
2. How To Use Our Dispute Resolution Procedure
If after following all avenues in step 1, your complaint has not been satisfactorily resolved you may wish to take the matter further. If so, please read our Dispute Resolution Guide
3. Financial Ombudsman Service
If however, in spite of our best efforts, you are still not satisfied, you have access to the Financial Ombudsman Service (FOS). The FOS is a free and independent dispute resolution service for certain unions and their affiliates operating in Australia. THe FOS is able to investigate disputes and make decisions that are binding on the Credit Union. THe FOS can be contacted at http://www.fos.org.au.
Please use to our online general enquiry form to provide us with details of your complaint. Alternatively, please contact using one of the other options listed at the top of this page.
We welcome the opportunity to discuss your concerns with you.
